A Smarter Way to Handle Out of Hours Emergencies
Managing out of hours emergencies can be a significant challenge for managing agents. Often leading to delayed responses, increased costs, and frustrated residents.
That's why JM2 Group has partnered with PropCall to deliver the ultimate, fully managed Out of Hours Service.
We partner with PropCall, the industry’s leading out-of-hours call handling service, trusted by managing agents across the UK. Their dedicated property-trained call handlers operate 24/7, ensuring your residents receive fast, knowledgeable assistance when your office is closed.
With tailored scripts, real-time reporting, and a deep understanding of leasehold and block management, PropCall gives you peace of mind that emergencies are dealt with professionally and efficiently — making them our partner of choice for out-of-hours cover.
Why Choose Our Out of Hours Service?
It Might Cost You Nothing
The service costs £200 per month per 1,000 units under management, payable at the end of each month.
However, if JM2 generates £250 per 1,000 units in profit through any work, the service fee is waived for that month.
No Long Contracts
Agents are not tied into long-term agreements and can terminate the service at any time.
Giving you complete flexibility.
Specialist Site Support
For lifts, boilers, and other specialist equipment, PropCall works with agents to engage their nominated suppliers.
Where additional support is needed, JM2 can provide assistance through its trusted network.
Industry Leading Call Handling
Propcall provides a fully customised call answering service.
Ensuring calls are handled according to each agent's specific requirements.
JM2 Partner Programme
A streamlined supplier management solution designed to reduce administrative burdens and ensure high-quality service delivery.
By placing suppliers into the JM2 Partner Programme, agents benefit from:
Reduced Admin: JM2 handles supplier accreditation, compliance, and work order management.
Simplified Payment Processing: JM2 verifies completed work, pays suppliers promptly, and invoices the agent's client, minimising payment requests.
Expert Oversight: JM2's block management expertise ensures supplier work meets industry standards.
Operational Efficiency: By centralising supplier processes under JM2, agents gain a single, trusted partner.
Agents can nominate as many suppliers as they wish into the JM2 Partner Programme. These suppliers become the first point of contact for emergencies at nominated sites.
What’s In It for JM2
We're upfront about how JM2 benefits from this service:
Showcasing Our Skills
When agents' nominated contractors are unavailable, JM2 fulfils out of hours jobs, generating direct revenue.
Occasional Direct Work
Partnering with suppliers across the UK strengthens our reach, enabling us to build meaningful relationships.
Expanding Our Network
Suppliers in our Partner Programme invoice JM2, and we apply a small uplift (around 10%) before invoicing.
Management Fee
Working closely with managing agents on emergency callouts allows us to demonstrate our reliability and efficiency.
How It Works
Call Handling
Calls are answered professionally by PropCall, following each agent's tailored response plan.
Emergency Response
If an emergency requires immediate attendance, Propcall follows pre-agreed protocols with real-time reporting.
Contractor Management
JM2 ensures nominated contractors are compliant and ready to respond to emergencies.
Agent Portal
Access a comprehensive online portal to monitor all instructed works, access job cards, and review invoice.
How Much Will it Cost?
Pricing Calculator
See how much our Out of Hours service will cost for your property portfolio and the potential savings it could generate.
Frequently Asked Questions
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Our Out of Hours service operates when your offices are closed. Calls are directed to our professional call handlers who assess the emergency, log details, and dispatch qualified contractors if needed. All interactions are logged and reported back to you, providing a seamless extension of your property management service.
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No, we don't believe in tying you into long contracts. Our service operates on a simple monthly fee based on the number of units you manage, with no minimum term commitment. You can adjust or cancel the service with 30 days' notice.
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The base fee is £200 per month per 1,000 units. If your portfolio generates more than £250 profit per month for JM2 Group through repairs and maintenance jobs, the fee may be waived. Use our pricing calculator to get an accurate estimate for your specific portfolio size.
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We handle all types of property emergencies including but not limited to: plumbing issues (leaks, flooding), electrical problems, heating and hot water failures, lockouts, security concerns, fire alarm activations, and structural damage. Our team is trained to assess severity and respond accordingly.
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All contractors in our network are thoroughly vetted, fully qualified, and insured. We maintain strict quality standards, monitor performance through customer feedback, and regularly review our contractor panel. This ensures reliable service delivery while maintaining competitive rates.
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To set up the service, we'll need your company details, the number of units you manage, emergency procedures specific to your properties, and your escalation protocols. We'll work with you to ensure a smooth transition and can customise our service to match your specific requirements.
Get Started
Implementing our Out of Hours Service is quick and simple. Fill out the form below and we'll be in touch.
Quick & Simple Onboarding
Seamless Integration
Our service fits into existing workflows, ensuring minimal disruption to your operations.
Scalable & Reliable
Whether managing a handful of blocks or an extensive portfolio, our solution grows with your needs.
Dedicated Support
Our team is always available to assist with any questions or concerns.
